Shipping and Delivery
Our dedication is focused on ensuring swift delivery of your items. Speedy service to our customers remains a high priority for us.
ORDER PROCESSING
The order process consists of:
- Processing Time: Includes order preparation, assembly, and other pre-shipment tasks. Duration varies based on destination and efficiency.
- Shipping Time: Begins after processing and depends on chosen shipping method and destination.
Note the order cutoff is (GMT-08:00) Pacific Time. Delays may occur during peak and sale periods.
We ship via USPS, FedEx, and DHL. Total estimated time combines processing and shipping.
Process Shipping time and Shipping time for each Product Type
| Product Type | Commitment processing time | Commitment Shipping time | Commitment timeframe |
| Custom cap, socks | 3-5 days | 7-14 days | 10-19 Business days |
| T-Shirt, Hoodie, Jogger | 3-5 days | 7-14 days | 10-19 Business days |
We process orders Monday-Friday, Eastern Time, excluding holidays.
SHIPPING COSTS
- Standard Delivery: $4.95
- Orders above $99: Free Shipping
TRACKING INFORMATION
A tracking number will be provided once your order has been shipped. Please note that carriers may take 5-7 days to update the tracking status. We kindly ask that you allow at least 10 days before reaching out to us regarding any tracking inquiries.
To track orders, visit the Track Order page.
DELAYS
If your order is not delivered within 45 days, contact us immediately at [email protected] We will conduct an investigation and issue a full refund if unresolved.
If the tracking indicates that your package has been delivered but you have not received it, we recommend thoroughly checking the delivery location and its surroundings. In case of any issues, please reach out to the shipping carrier mentioned in your notification email for assistance.
If the issue remains unresolved, email [email protected]. We aim to respond within 12 hours and appreciate your patience.
NOTICE
We are not liable for undelivered packages resulting from incorrect or incomplete destination details. It is crucial to ensure accurate shipping information during checkout. For any errors, promptly contact [email protected]; however, please be aware that our response time is 48 hours. If the item has already been dispatched within that timeframe, it is beyond our control
Customers are responsible for all regional taxes, duties, fees, and restrictions. Kodysports is not accountable for any additional charges, even if:
- The package is refused by the customer.
- Multiple delivery attempts fail.
We reserve the right to cancel orders without obligation for a refund.
